Healthgrades Names Ridgeview a 2023 Outstanding Patient Experience Award™ Recipient
Ridgeview announced today that it has been recognized as a 2023 Outstanding Patient Experience Award™ recipient. This distinction places Ridgeview among the top 5% of hospitals nationwide for patient experience, according to Healthgrades, the leading marketplace that connects people with the right doctor and hospital.
Ridgeview is one of only three hospitals in Minnesota to be among the top 5% for patient experience for three years in a row (2021-2023). Additionally, Healthgrades also named Ridgeview a Five-Star Recipient for Treatment of Heart Failure in 2023.
“We are honored to again be recognized as one of the nation’s top performers for patient satisfaction, reflecting our commitment to providing the highest quality of clinical care with the best possible experience,” said Mike Phelps, president and CEO, Ridgeview. “Patients continue to tell us that the Ridgeview experience is remarkably different from what they encounter at other health care organizations, and that they truly feel that they matter here. We are proud to deliver that experience in Ridgeview’s culture rooted in kindness, compassions and intuition.”
For this annual analysis, Healthgrades evaluated 3,138 hospitals that submitted at least 100 patient experience surveys to the Centers for Medicare and Medicaid Services (CMS), covering admissions from January 2021 through December 2021. Of those hospitals evaluated, 419 hospitals outperformed their peers—based on their patients’ responses—to achieve this award.
Healthgrades evaluates performance by applying a scoring methodology to ten patient experience measures, using data collected from HCAHPS surveys* of the hospital’s own patients. Survey questions focus on patients’ perspectives of their care in the hospital, from cleanliness and noise levels in patient rooms to medication explanations and hospital staff responsiveness to patients’ needs. The measures also include whether a patient would recommend the hospital to friends or family and their overall rating of the hospital.
“We applaud all recipients of the Healthgrades 2023 Outstanding Patient Experience Award for putting patient experience front and center within their organizations,” said Brad Bowman, MD, Chief Medical Officer and Head of Data Science at Healthgrades. “We commend these hospitals for their ongoing commitment to prioritizing an exceptional patient experience, while ensuring the health and safety of their patients.”
Consumers can visit healthgrades.com for more information on how Healthgrades measures hospital quality and access the complete methodology here. An easy-to-understand overview of Healthgrades’ complete patient experience methodology is also available here.
*The HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey is the first national, standardized, publicly reported survey of patients' perspectives of hospital care.
About Healthgrades
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