Patient Bill of Rights

BILL OF RIGHTS: Patient Rights & Responsibilities STATEMENT OF RIGHTS: A person who receives home health care services has these rights:

  1. The right the receive written information about rights in advance of receiving care or during the initial evaluation visit before the initiation of treatment, including what to do if rights are violated.
  2. The provider must advise the recipient of the right to participate in planning the care and treatment.
  3. The right to be told in advance of receiving care about the services that will be provided, the frequency of visits, other choices that are available, and the consequences of these choices, including the consequences of refusing these services.
  4. The right to be told in advance of any change in the plan of care and to take an active part in any change and planning before any change is made.
  5. The right to refuse treatment or service.
  6. The right to formulate a health care directive.
  7. The right to know in advance any limits to the services available from a provider, and the provider’s ground for termination of services.
  8. The right to know what the charges are for services, no matter who is paying the bill.
  9. The right to know that there may be other services available in the community, including other home care services and providers, and to know where to go for information about these services.
  10. The right to choose freely among available providers after services have begun, within the limits of health insurance, medical assistance, or other health programs.
  11. The right to have personal, financial, and medical information kept private, and to be advised of the provider’s policies and procedures regarding disclosure of such information.
  12. The right to be allowed to access records and written information from records in accordance with section 144.335.
  13. The right to be served by people who are properly trained and competent to perform their duties. The right to ask and be shown proper identification from any health care member entering your home.
  14. The right to be treated with courtesy and respect, and to have your property treated with respect.
  15. The right to be free form physical and verbal abuse.
  16. The right to reasonable, advance notice of changes in services or charges.
  17. The right to a coordinate transfer when there will be a change in the provider of services.
  18. The right to voice grievances regarding the treatment or care that is, or fails to be, furnished or regarding the lack of courtesy or respect to the patient or the patient’s property.
  19. The right to know how to contact an individual associated with the provider who is responsible for handling problems and to have the provider investigate and attempt to resolve the grievance or complaint. The provider shall document in writing all complaints, as well as document in writing any resolution of the complaint against any furnishing services on behalf of the provider.
  20. The right to know the name and address of the state or county agency or contact for additional information or assistance.
  21. The right to assert these rights personally, or have them asserted by the patient’s family or guardian when the patient has been judged incompetent without retaliation.
  22. The right to be involved in discussing and/or resolving conflicts or ethical issues in regard to your care.