Patient Safety

Your safety is our No. 1 priority. Everyone has a role in making health care safe. Ridgeview’s staff is committed to safety as a top priority, and you can play an active role in your health care, too.

Be Prepared to Provide Information

• Information about allergies, including medication, food or others
• List of current medications and dose, including over-the-counter and herbal preparations
• Your complete health history
• Copy of your advance directive or living will
• Any other information you feel is pertinent to your care
• Your name and birth date (required before you receive medications or treatments)

Know About Your Caregiver

• Your caregiver’s name and title
• How to contact your caregiver if you need assistance
• Whom to contact following discharge if you should have questions

Understand Your Care

• The purpose, dose and side effects of your medications
• The purpose of all tests and procedures being performed
• The reason for and the type of surgical procedure being performed
• The instructions that you receive when you are discharged

Arrange for a family member or anyone of your choosing to speak to your provider, nurse or caregiver if needed.

Voice Your Concerns

Ridgeview encourages patients and families to voice any concerns to a member of their health care team (nurse, provider or manager of the unit). Condition H, or Condition Help, is a nationwide initiative to encourage families to voice serious concerns about the care of a loved one or friend. Anyone can initiate a Condition H; and when it happens, the Condition H team, an ICU-registered nurse and a respiratory care practitioner, will come to the patient's room to evaluate the situation and take appropriate action.